:root{--bg:#f6f7f9;--card:#fff;--line:#e6e8ec;--tx:#1c2230;--mut:#6b7280;--acc:#0e7a5f;--warn:#b23b3b}
*{box-sizing:border-box}
body{margin:0;font:14px/1.45 -apple-system,Segoe UI,Roboto,Arial,sans-serif;color:var(--tx);background:var(--bg)}
header{display:flex;align-items:center;gap:24px;padding:12px 20px;background:#0f1720;color:#fff}
.brand{font-weight:700}.brand span{font-weight:400;color:#9aa4b2;margin-left:6px;font-size:12px}
nav{display:flex;gap:6px}
nav a{color:#c7cdd6;text-decoration:none;padding:6px 12px;border-radius:7px}
nav a:hover{background:#1b2733}nav a.on{background:#0e7a5f;color:#fff}
.user-box{margin-left:auto;display:flex;align-items:center;gap:12px;font-size:12px;color:#c7cdd6}
.user-box .ue{color:#fff}
.user-box .logout{color:#9aa4b2;text-decoration:none;border:1px solid #2a3947;padding:4px 10px;border-radius:7px}
.user-box .logout:hover{background:#1b2733;color:#fff}
/* страница входа */
.login-body{display:flex;align-items:center;justify-content:center;min-height:100vh;background:#0f1720;padding:20px}
.login-card{background:var(--card);border-radius:14px;padding:30px 28px;width:100%;max-width:360px;box-shadow:0 10px 40px rgba(0,0,0,.35);display:flex;flex-direction:column;gap:14px}
.login-brand{font-size:22px;font-weight:800;text-align:center}
.login-sub{font-size:12px;color:var(--mut);text-align:center;margin-top:-8px}
.login-card label{display:flex;flex-direction:column;gap:5px;font-size:12px;color:var(--mut)}
.login-card input{padding:10px 12px;border:1px solid var(--line);border-radius:8px;font-size:14px;background:#fff;color:#1c2230}
.login-card button{margin-top:6px;padding:11px;border:0;border-radius:8px;background:var(--acc);color:#fff;font-weight:700;font-size:15px;cursor:pointer}
.login-card button:hover{background:#0c6650}
.login-err{background:#fdecea;color:#c0392b;border:1px solid #f3cdc7;border-radius:8px;padding:9px 12px;font-size:13px;text-align:center}
.filters{display:flex;flex-wrap:wrap;gap:12px;align-items:end;padding:14px 20px;background:var(--card);border-bottom:1px solid var(--line)}
.filters label{display:flex;flex-direction:column;font-size:11px;color:var(--mut);gap:3px}
.filters input,.filters select{padding:6px 8px;border:1px solid var(--line);border-radius:7px;font-size:13px;background:#fff}
.filters button{padding:7px 16px;border:0;border-radius:7px;background:var(--acc);color:#fff;font-weight:600;cursor:pointer}
main{padding:20px;max-width:1180px;margin:0 auto}
h2{font-size:16px;margin:6px 0 12px}
.cnt{background:#eef1f4;color:var(--mut);font-size:12px;padding:1px 8px;border-radius:10px;margin-left:6px;font-weight:400}
.tiles{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:12px;margin-bottom:22px}
.tile{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:14px 16px}
.tile .k{font-size:12px;color:var(--mut)}.tile .v{font-size:24px;font-weight:700;margin-top:4px}
.tile.warn .v{color:var(--warn)}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:22px}
@media(max-width:820px){.grid2{grid-template-columns:1fr}}
section{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:14px 16px;overflow-x:auto}
table{width:100%;border-collapse:collapse;font-size:13px}
th{text-align:left;color:var(--mut);font-weight:600;border-bottom:2px solid var(--line);padding:7px 8px;white-space:nowrap}
td{border-bottom:1px solid var(--line);padding:7px 8px}
tr:hover td{background:#fafbfc}
a{color:var(--acc)}
.warn-cell{color:var(--warn);font-weight:700}
.note{color:var(--mut);font-size:12px;margin-top:10px}
.score{display:inline-block;min-width:22px;text-align:center;padding:1px 6px;border-radius:6px;font-weight:700;color:#fff}
.s-good{background:#1f9d6b}.s-mid{background:#d68a1e}.s-bad{background:#c0392b}.s-none{background:#9aa4b2}
.pager{display:flex;gap:10px;align-items:center;justify-content:center;margin-top:16px}
.pager a{text-decoration:none;padding:5px 10px;border:1px solid var(--line);border-radius:7px;background:#fff}
.pager .cur{color:var(--mut)}
.back{display:inline-block;margin-bottom:12px;text-decoration:none}
.dialog-head{display:flex;justify-content:space-between;gap:20px;background:var(--card);border:1px solid var(--line);border-radius:12px;padding:16px;margin-bottom:16px}
.dialog-head .meta{color:var(--mut);font-size:12px;margin-top:6px}
.verdict{min-width:260px;max-width:400px;border-radius:10px;padding:14px;color:#fff;display:flex;gap:12px;align-items:flex-start}
.verdict.s-good{background:#1f9d6b}.verdict.s-mid{background:#d68a1e}.verdict.s-bad{background:#c0392b}.verdict.s-none{background:#8a94a2}
.verdict .big{font-size:30px;font-weight:800;line-height:1}.verdict .big span{font-size:13px;font-weight:500;opacity:.8}
.verdict .vtext{font-size:12.5px;opacity:.97;white-space:pre-line;line-height:1.45}
.verdict .vtype{display:inline-block;background:rgba(255,255,255,.22);border-radius:6px;padding:1px 8px;margin-bottom:6px;font-size:11px;font-weight:600}
.breakdown{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:14px 16px;margin-bottom:16px}
.breakdown .bd-head{font-weight:700;margin-bottom:10px}
.breakdown .bd-head span{font-weight:400;color:var(--mut);font-size:12px;margin-left:8px}
.breakdown table{width:100%;border-collapse:collapse;font-size:13px}
.breakdown th{text-align:left;color:var(--mut);font-weight:600;font-size:11px;text-transform:uppercase;padding:4px 8px;border-bottom:1px solid var(--line)}
.breakdown td{padding:6px 8px;border-bottom:1px solid var(--line);vertical-align:top}
.breakdown td.w{text-align:center;color:var(--mut);width:44px}
.breakdown td.sc{white-space:nowrap;width:74px}
.breakdown td.note{color:#444}
.breakdown .s1{color:#1f9d6b;font-weight:600}.breakdown .s05{color:#d68a1e;font-weight:600}
.breakdown .s0{color:#c0392b;font-weight:600}.breakdown .na{color:#9aa4b0}
@media (prefers-color-scheme:dark){.breakdown td.note{color:#c9d2dc}}
/* drill-down: кликабельные плитки, ссылки в таблицах, чипы фильтров */
a.tile{text-decoration:none;color:inherit;transition:transform .08s,box-shadow .08s}
a.tile:hover{transform:translateY(-1px);box-shadow:0 4px 14px rgba(0,0,0,.10);border-color:#1f9d6b}
table td a{color:inherit;text-decoration:none;border-bottom:1px dashed transparent}
table td a:hover{color:#1f9d6b;border-bottom-color:#1f9d6b}
h2 .hint{font-size:11px;font-weight:400;color:var(--mut);margin-left:8px}
.fchips{margin-left:10px;font-size:13px;font-weight:400}
.chip{display:inline-block;background:#e8f5ee;color:#1f7a54;border-radius:20px;padding:2px 10px;margin-right:6px}
.chip.warn{background:#fdecea;color:#c0392b}
.chip-x{color:var(--mut);text-decoration:none;font-size:12px}
.chip-x:hover{color:#c0392b}
@media (prefers-color-scheme:dark){.chip{background:#123528;color:#7fe0b3}.chip.warn{background:#3a1d1a;color:#f0a79c}}
tfoot .total-row td{border-top:2px solid var(--line);font-weight:700;background:rgba(0,0,0,.02)}
@media (prefers-color-scheme:dark){tfoot .total-row td{background:rgba(255,255,255,.04)}}
.chat{display:flex;flex-direction:column;gap:8px;max-width:760px}
.msg{padding:8px 12px;border-radius:10px;border:1px solid var(--line);background:#fff;max-width:78%}
.msg.client{align-self:flex-start;background:#fff}
.msg.operator{align-self:flex-end;background:#e9f6f0;border-color:#cfe9df}
.msg.bot{align-self:flex-start;background:#f1f2f4;color:var(--mut);font-size:12px}
.msg .who{font-size:11px;color:var(--mut);margin-bottom:2px}.msg .who .ts{margin-left:8px}
.media{color:var(--acc);font-size:12px}
/* пилюли статуса обращения */
.pill{display:inline-block;padding:1px 9px;border-radius:20px;font-size:12px;font-weight:600}
.pill.ok{background:#e8f5ee;color:#1f7a54}.pill.bad{background:#fdecea;color:#c0392b}
@media (prefers-color-scheme:dark){.pill.ok{background:#123528;color:#7fe0b3}.pill.bad{background:#3a1d1a;color:#f0a79c}}
/* разметка обращений внутри переписки + якорь */
.ep-mark{align-self:center;max-width:82%;margin:10px 0 2px;padding:4px 12px;border-radius:20px;font-size:12px;color:var(--mut);background:#eef1f4;border:1px solid var(--line)}
.ep-mark.ep-bad{color:#c0392b;background:#fdecea;border-color:#f3cdc7}
.ep-mark .ep-here{margin-left:8px;font-weight:700;color:var(--acc)}
.ep-target{box-shadow:0 0 0 2px var(--acc);animation:epflash 1.6s ease-out 1}
.msg-target{box-shadow:0 0 0 2px var(--acc)}
@keyframes epflash{0%{box-shadow:0 0 0 4px rgba(14,122,95,.55)}100%{box-shadow:0 0 0 2px var(--acc)}}
@media (prefers-color-scheme:dark){.ep-mark{background:#1b2733;border-color:#2a3947}.ep-mark.ep-bad{background:#3a1d1a;border-color:#5a2a24}}
/* ── страница «Настройки оценки» ── */
.flash{border-radius:10px;padding:10px 14px;margin:10px 0;font-size:13px}
.flash.ok{background:#e8f5ee;color:#1f7a54;border:1px solid #bfe6d2}
.flash.err{background:#fdecea;color:#c0392b;border:1px solid #f3cdc7}
@media (prefers-color-scheme:dark){.flash.ok{background:#123528;color:#7fe0b3;border-color:#1d5540}.flash.err{background:#3a1d1a;color:#f0a79c;border-color:#5a2a24}}
.cfg-sec{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:14px 16px;margin:14px 0}
.cfg-sec h3{font-size:14px;margin:0 0 12px}
.cfg-sec h3 .hint{font-size:11px;font-weight:400;color:var(--mut);margin-left:8px}
.cfg-sec input,.cfg-sec textarea{border:1px solid var(--line);border-radius:7px;padding:6px 8px;font:inherit;font-size:13px;background:#fff;width:100%}
.cfg-sec textarea{resize:vertical}
.thr{display:flex;gap:22px;align-items:center;flex-wrap:wrap}
.thr label{display:flex;align-items:center;gap:8px;font-size:13px}
.thr input{width:80px}
.cfg-types td,.cfg-crit td{vertical-align:top}
.cfg-types .k,.cfg-crit .k{color:var(--mut);font-size:11px;font-family:ui-monospace,Menlo,monospace}
.cfg-types td.del,.cfg-crit td.del{white-space:nowrap;font-size:12px;color:var(--mut)}
.scrollx{overflow-x:auto}
.cfg-crit{min-width:900px}
.cfg-crit .cdef{min-width:260px}
.cfg-crit .cname{font-weight:600;margin-bottom:4px}
.cfg-crit .wcol{width:70px;text-align:center}
.cfg-crit .wcol .w{width:52px;text-align:center;padding:6px 4px}
.cfg-crit th.wcol{font-size:11px;white-space:normal;line-height:1.2}
.cfg-crit .crit-col{width:120px;font-size:11px}
.cfg-crit th.crit-col span{font-weight:400;color:var(--mut)}
.crit-col .chk{display:block;margin-bottom:4px}
.crit-col .caps{color:var(--mut);white-space:nowrap}
.cap{width:40px!important;text-align:center;display:inline-block;padding:3px 4px!important}
.newcrit .row{display:flex;gap:14px;align-items:center;flex-wrap:wrap;margin-bottom:10px}
.newcrit label{font-size:12px;color:var(--mut);display:flex;flex-direction:column;gap:3px}
.newcrit .row label{flex-direction:row;align-items:center;gap:6px}
.newcrit label.full{display:block}
.newcrit .wrow{gap:10px}
.newcrit .wlbl{font-size:11px;align-items:center}
.newcrit .wlbl .w{width:54px;text-align:center}
.newcrit .chk{flex-direction:row;align-items:center}
.save-bar{display:flex;gap:14px;align-items:center;position:sticky;bottom:0;background:var(--bg);padding:14px 0;flex-wrap:wrap}
.save-bar button{padding:10px 22px;border:0;border-radius:9px;background:var(--acc);color:#fff;font-weight:700;font-size:14px;cursor:pointer}
.save-bar button:hover{background:#0c6650}
.save-bar .hint{font-size:12px;color:var(--mut)}
/* ── раздел «Отчёты» ── */
.rep-presets{display:flex;flex-wrap:wrap;gap:8px;align-items:center;padding:12px 20px 0;background:var(--card)}
.rep-presets .lbl{font-size:12px;color:var(--mut);margin-right:4px}
.rep-presets .preset{text-decoration:none;font-size:13px;padding:5px 12px;border:1px solid var(--line);border-radius:20px;color:var(--tx);background:#fff}
.rep-presets .preset:hover{border-color:var(--acc);color:var(--acc)}
.rep-presets .preset.on{background:var(--acc);color:#fff;border-color:var(--acc)}
.rep-dates{align-items:end}
.rep-dates fieldset.slot{border:1px solid var(--line);border-radius:9px;padding:6px 10px 8px;display:flex;align-items:center;gap:4px}
.rep-dates legend{font-size:11px;color:var(--mut);padding:0 4px}
.rep-dates .slot.a legend{color:var(--acc);font-weight:600}
.rep-dates .slot input[type=date]{padding:5px 6px;border:1px solid var(--line);border-radius:6px;font-size:12px}
.rep-dates .con{font-size:11px;color:var(--mut);font-weight:400}
.rep-summary{max-width:820px}
.rep-summary th{white-space:nowrap;text-align:right}
.rep-summary th:first-child{text-align:left}
.rep-summary th span{font-weight:400;color:var(--mut);font-size:11px}
.rep-summary td{text-align:right}
.rep-summary td.mname{text-align:left;font-weight:600}
.rep-summary .col-a{color:var(--acc)}
.valcell .v{font-weight:600}
.delta{display:inline-block;margin-left:8px;font-size:12px;font-weight:700;padding:0 6px;border-radius:5px}
.delta.up{color:#1f9d6b;background:#e8f5ee}
.delta.down{color:#c0392b;background:#fdecea}
.delta.flat{color:var(--mut);background:#eef1f4}
@media (prefers-color-scheme:dark){.delta.up{background:#123528}.delta.down{background:#3a1d1a}.delta.flat{background:#1b2733}}
.rep-bd th,.rep-bd td{text-align:right;white-space:nowrap}
.rep-bd th:first-child,.rep-bd td.mname{text-align:left}
.rep-bd .score{min-width:20px}
/* сгруппированная шапка: колонки под шапкой-интервалом периода */
.rep-bd.grouped th.grp{text-align:center;border-left:2px solid var(--line);font-size:12px;padding:6px 8px}
.rep-bd.grouped th.grp .vs{font-weight:400;color:var(--mut);font-size:10px}
.rep-bd.grouped th.sub{font-size:11px;font-weight:600;color:var(--mut);padding:4px 8px}
.rep-bd.grouped th.grp-a{background:rgba(31,157,107,.09)}
.rep-bd.grouped th.grp-b{background:rgba(47,111,176,.09)}
.rep-bd.grouped th.grp-c{background:rgba(214,138,30,.10)}
.rep-bd.grouped td.numcell{border-left:2px solid var(--line)}
.rep-bd.grouped td.aicell,.rep-bd.grouped td.numcell{text-align:right}
.rep-bd.grouped td.numcell .delta{margin-left:6px}
@media(prefers-color-scheme:dark){.rep-bd.grouped th.grp-a{background:rgba(95,208,160,.10)}.rep-bd.grouped th.grp-b{background:rgba(127,176,224,.10)}.rep-bd.grouped th.grp-c{background:rgba(230,207,90,.10)}}
/* цветные секции отчёта (палитра Иваныча) */
.rep-sec{background:var(--card);border:1px solid var(--line);border-left:4px solid var(--line);border-radius:12px;padding:14px 18px;margin:16px 0;overflow:hidden}
.rep-sec>h3{font-size:15px;margin:0 0 14px;display:flex;align-items:baseline;gap:10px}
.rep-sec>h3 span{font-size:11px;font-weight:400;color:var(--mut)}
.sec-orange{border-left-color:#e8930f}.sec-orange>h3{color:#b8730a}
.sec-blue{border-left-color:#2f6fb0}.sec-blue>h3{color:#255d96}
.sec-green{border-left-color:#1f9d6b}.sec-green>h3{color:#177853}
.sec-yellow{border-left-color:#d9b407}.sec-yellow>h3{color:#9c8206}
.sec-pink{border-left-color:#c85a7a}.sec-pink>h3{color:#a8425f}
@media(prefers-color-scheme:dark){.sec-orange>h3{color:#f0b45a}.sec-blue>h3{color:#7fb0e0}.sec-green>h3{color:#5fd0a0}.sec-yellow>h3{color:#e6cf5a}.sec-pink>h3{color:#e79db3}}
.rep-cols2{display:grid;grid-template-columns:minmax(0,1.3fr) minmax(0,1fr);gap:24px;align-items:start}
@media(max-width:820px){.rep-cols2{grid-template-columns:1fr}}
/* SVG-графики */
.chart{display:block;overflow:visible}
.chart .cat{fill:var(--mut);font-size:12px}
.chart .val{fill:var(--tx);font-size:12px;font-weight:600}
.chart-wrap{margin-bottom:14px}
.ch-title{font-size:12px;color:var(--mut);font-weight:600;margin-bottom:8px}
.ch-sub{font-size:11px;color:var(--mut);margin-bottom:4px}
.ch-sub.muted{color:var(--mut);opacity:.7}
.chart-empty{color:var(--mut);font-size:12px;padding:6px 0}
.status-charts .ch-title{margin-bottom:10px}
.scard{margin-bottom:14px}
.scard .sc-h{font-size:12px;color:var(--tx);margin-bottom:5px}
.scard .sc-h b{color:var(--acc)}
.lg-row{display:flex;flex-wrap:wrap;gap:10px;margin-top:6px}
.lg{display:inline-flex;align-items:center;gap:5px;font-size:11px;color:var(--mut)}
.lg i{width:10px;height:10px;border-radius:2px;display:inline-block}
/* карточки сотрудников */
.emp-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:14px}
.emp-card{border:1px solid var(--line);border-radius:10px;padding:12px 14px;background:var(--bg)}
.emp-h{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-bottom:6px}
.emp-h b{font-size:14px}
.emp-m{font-size:12.5px;color:var(--tx);margin-bottom:10px}
.emp-weak .ch-sub{margin-top:2px}
footer{color:var(--mut);font-size:12px;text-align:center;padding:20px}